Allworx® Interact™ Professional
A Smart PC Companion for the Allworx Handset
Interact Professional combines the ease of a PC-based interface with the high voice quality of the Allworx IP phone to boost employee productivity.
Popular Use Cases
Front-desk service staff and receptionists
Call center agents who are using Allworx Automatic Call Distribution (ACD)
Sales professionals who depend on outbound or inbound calls
Customize as You See Fit
- Add windows for Dial Pad, Call History, Contacts, Current Calls, Parked Calls, and Outside Lines; or hide them when not in use
Handle Calls With One-Click
- Enjoy one-click dialing, hold, transfer, park, and more
See Who's Available
- Access both Allworx system users and Outlook contacts
- See presence and status for all Allworx system users
Select Call Recording Options
- Click to record individual calls or record all calls automatically
Integrate with Third-Party Apps
- External Program Link opens other web applications (e.g., CRM) with incoming calls so you don’t have to
Boost Agent Productivity
- Agents can log in, log out, or update their busy status
- Agents can easily see their queue performance from the Queue Status window