Allworx^® View^™ and View ACD

Get comprehensive historical call activity reports with Allworx View and stay on top of call center performance with Allworx View ACD.

Popular Use Cases

Track outbound call volume by individual agents or employees

STrack inbound call volume by geographic areas or time periods to identify trends

Measure incoming calls to specific DIDs associated with advertising campaigns

Identify unmet staffing needs and areas to reduce telecom costs

Project queue and agent metrics on a large monitor for call center teams

Create, save, and share call activity reports on demand or auto-schedule them for email distribution
Choose from seven intuitive call activity report templates with advanced data filters
Export call activity reports to PDF or CSV files
Manage the information shared based on each user’s permission level

Stay on top of queues and agent performance in real time
Customize the dashboard using intuitive graphical charts, adjustable font sizes, alarm display options, and more
Create as many dashboards as you need with full access control